Terms and Conditions of Sale
The owner of the online store www.alexanderling.ee (hereinafter “Online Store”) is AL Design OÜ (registry code 14102460), address Tatari 28, 10116 Tallinn, Estonia.
Validity of the Sales Contract, Product and Price Information
These Terms apply to purchases made in the Online Store.
The prices of products sold in the Online Store are shown next to the products. 5 euros delivery fee will be added to all Estonian orders. International delivery fee is 20 euros. All prices are in euros.
Taxes and Duties
We ship all international orders on a Delivery Duty Paid (DDP) basis whenever possible, meaning that taxes and import duties are included in the final price shown at checkout.
However, please note that in some countries or in rare cases, local customs authorities or couriers may still charge additional import fees upon delivery. These charges, if applied, are the responsibility of the customer. We do our best to help the customer in this situation.
Placing an Order
To order goods, add the desired products to the shopping cart. To finalise the order, complete the required fields and add preferred parcel machine location to ‘Order notes (optional)’ box. Alternatively, we will pick your nearest Omniva parcel machine location by your provided address. The total cost will then be displayed, which can be securely paid using the following payment methods:
– Apple Pay and Google Pay
– Visa/Mastercard/American Express card payments
– Direct bank transfer
– For paying with Alexanderling gift card please contact us directly
Payments are processed securely outside of the Online Store by independent payment service providers (such as Apple Pay, Google Pay, or your bank). The seller does not have access to the customer’s bank or card details. The contract enters into force once the payment has been received into the Online Store’s account.
If the ordered goods cannot be delivered due to stock depletion or other reasons, the customer will be notified as soon as possible and the payment (including delivery costs) will be refunded immediately, but no later than 14 days after the notification.
Delivery
Please note that most garments are custom made and available in made size only due to exclusive availability of fabrics. However, some garments are made-to-order. This means we will exclusively make this garment for you.
– Standard-size orders are shipped within 5 business days
– Made-to-measure garments (backorder) are shipped within 15–20 business days after your measurements have been received and confirmed
– If you require faster delivery, please contact us at info@alexanderling.ee and we will do our best to accommodate your request
Delivery methods and costs:
– Estonia: Omniva parcel machine (depending on location). Delivery usually takes 1–3 business days once the garment is ready. Alternatively, we will ship with CargoBus to provide fastest one day delivery
– Europe: 20 euros by international post (7–30 business days depending on the courier and location). Express Delivery available via DHL for 79 euros (delivery within 1–2 business days once the garment is ready)
– United States of America (USA): Express Delivery available via DHL for 79 euros (delivery within 1–2 business days once the garment is ready)
– Rest of the World: Express Delivery available via DHL for 79 euros (delivery within 1–2 business days once the garment is ready)
In exceptional cases (including force majeure), delivery times may be extended. The Online Store has the right to deliver the goods within up to 40 business days.
Right of Withdrawal and Returns
– Standard-size orders can be returned within 14 days of receiving the item
– The customer is responsible for the return shipping costs unless the return is due to a defect or incorrect item
– Made-to-measure (backorder) garments are non-returnable and non-refundable due to being made into your size
– Alterations can be arranged to ensure you the best fit, but only after we have confirmed your request by email. If alterations are needed after you have received your garment, please contact us within 14 days. Alteration prices will be calculated upon receiving the alternation request depending on the volume of the work. If the customer requests an alteration after receiving a garment, the customer will cover the return shipping
To exercise the right of withdrawal, please email us at info@alexanderling.ee within 14 days of receiving your order, stating your order number and whether you would like to request a return, exchange, or alteration. The customer must not return any goods before receiving our confirmation email.
After we have confirmed the return request, the customer must return the goods within 14 days or provide proof that the goods were handed over to the courier within that period.
The Online Store will refund all payments received from the customer under the contract immediately after receiving the returned goods, but no later than 14 days from the date of receipt of the withdrawal request e-mail.
The Online Store may withhold the refund until the goods have been returned or until the customer has provided proof of returning the goods, whichever is earlier.
The Online Store has the right to withdraw from the sales transaction and demand the return of goods if the price of the goods in the Online Store was mistakenly marked significantly below the market price.
Right to File a Complaint
The Online Store is responsible for any non-compliance of the goods with the terms of the contract, or for defects existing at the time of delivery, that become apparent within 14 days after the goods have been handed over to the customer. The customer carries the burden of proof.
Customers have 14 days to return unworn products. If any issue arises, we review each case individually and do our best to find a fair solution. Please note that returns are only accepted for unworn products and do not apply to made-to-measure items.
In case of a defect, the customer must contact the Online Store within 14 days of receiving the goods by sending an e-mail to info@alexanderling.ee or by calling +372 5693 0960.
The Online Store is not liable for defects that arose after the goods were delivered to the customer.
If goods purchased from the Online Store are defective, for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund all fees associated with the sales contract.
The Online Store will respond to the customer’s complaint in writing or in a format that can be reproduced in writing within 15 business days.
Direct Marketing and Processing of Personal Data
The Online Store uses the personal data entered by the customer only for processing the order and delivering the goods. Personal data is forwarded to the transport service providers for delivery.
The Online Store sends newsletters and offers to the customer’s e-mail address only if the customer has given consent.
The customer may opt out of offers and newsletters at any time by notifying us via e-mail or by following the unsubscribe instructions in the newsletter.
Dispute resolution
If the customer has complaints regarding the Online Store, these must be sent to the e-mail address info@alexanderling.ee or by calling +372 5693 0960.
If the customer and the Online Store are unable to resolve the dispute by agreement, the customer may turn to the Consumer Disputes Committee. The procedure can be reviewed and an application submitted at https://www.komisjon.ee. The Committee has competence to resolve disputes arising from contracts between the customer and the Online Store. The review of the customer’s complaint by the Committee is free of charge.